Obtaining Refunds

• All requests for refunds must be submitted in person or by phone four days prior to the first class, meeting, or practice of the program.
• Individuals requesting refunds with four days’ notice prior to the first class, meeting, or practice will receive a 100% refund less prepurchase supplies and contractual expenses, and less 10% (minimum $10 and maximum $100) of the remainder for administrative costs. The 10% administrative fee does not apply when a credit is left on the household account.
• No refunds will be issued for any programs for requests after the fourth day prior to the first class, meeting, or practice of the program unless a physician’s excuse is presented. Refunds requested for medical reasons will be prorated from the time the request is received and will not include prepurchase supplies and contractual expenses.
• Tickets, deposits, prepurchased supplies, adult leagues, memberships, daily fees, and consumables are not refundable.
• Refund payments will be processed within 14 days.
• Individual programs or memberships may have specific refund procedures. These programs include but may not be limited to: Early Childhood Education, Klub House, Camps, Competitive Athletic Teams, and Rentals.
• All refund and transfer requests must be approved by the Program Supervisor, the Superintendent of Recreation if above $250, and the Executive Director if above $1,000.
• The Itasca Park District strives for positive experiences and excellence. If for any reason you are not satisfied with a program or service, please let us know so we can use the feedback to improve. If extreme or unusual circumstances occur, refunds will be reviewed on a case-by-case basis.

Download Refund Transfer Form