Itasca Waterpark FAQs
Updated June 7, 2021
1. When is the Itasca Waterpark 2021 Season?
The Itasca Waterpark will officially open Sat, June 12 through Pre-Registration Only. No Walk-Ups will be permitted.
2. Will the entire facility be operational?
June 12th – July 2nd - the Main and Deep Water Well will be the ONLY bodies of water operational. The large waterslide, drop-slide and diving boards will rotate being opened.
The Family Interactive Pool is under construction and we hope to open it July 3rd.
3. What are the hours for Public Swim?
Public Swim will be provided in daily time sessions and will REQUIRE Pre-Registration.
*Patrons Maximum is set by management and may increase/decrease as COVID Restrictions/Guidelines change throughout the summer. Once the Family Interactive Pool re-opens on July 3rd (tentative), the Patron Maximum will increase from 250 to 350 for Full Facility Access and the 10:00am-12:00pm will move to the Family Interactive Pool and increase from 30 to 100.
**Time in between public swim sessions will be used for sanitizing the facility. We ask that you please be patient as we do our best to allow a quality swimming experience while still enforcing current safety guidelines.
4. Who can Pre-Register for Public Swim Sessions this summer?
At this time, any Resident or Non-Resident with an Itasca Park District Registration Household Account will be able to pre-register. The Park District reserves the right to change this.
5. How do I Pre-Register for a Public Swim Session?
Patrons wishing to swim at the Itasca Waterpark will have to pre-register and pay per person for the time slot they wish to swim on the day they wish to swim. Registration will be done on our website at itascaparkdistrict.com and you must have an active household account.
6. When does Pre-Registration Begin?
On Monday, June 7th, the Itasca Park District will open public swim registration for June 12th – June 20th. After that, the District will typically open registration on Wednesday Mornings for the upcoming week, which will begin on Saturday through the next Friday.
7. Does everyone have to Pre-Register?
Yes. With the limited number of spaces available for each timeslot, everyone who wishes to enter the facility will have to Pre-Register. There will not be any age exemptions this year.
8. How many patrons can I Pre-Register and how often?
The Itasca Park District asks that on the initial opening day of Public Swim Registration, each household limits themselves to no more than 1 session per day and no more than 3 swim session per week for each household member. 48 hours AFTER registration begins, households may purchase additional sessions, with no weekly limitations. Anything you sign up for will have to be paid for at the time of registration. No walkups will be allowed. Everyone must sign up through the registration system. The Park District reserves the right to revoke the ability to pre-register to any patrons not following registration guidelines.
9. Will I be able to buy a pool pass for the 2021 Season?
This is To Be Determined. Staff is working on this to be an option and hope to roll out a plan by June 12th. If this does occur, passes will not be valid until 2 weeks into the season. Pre-purchased daily fees will not go towards the Pool Pass purchase, and we will align sales with registration dates so there will not be any overlap. WATCH FOR DETAILS!!!
10. What happens if I don’t show up for my registered pool time? What if there is inclement weather on the day I signed up?
If the facility opens as scheduled, no refunds will be given for those who registered but chose not to attend. If there is inclement weather and the facility is unable to open, all who registered for that day will be given a credit to their Park District account for their pool fees. Decisions about opening and closing the facility will be at the sole discretion of the Park District staff.
11. Do I have to wear a face mask while I am in the facility? Will there be temperature checks?
Yes. Patrons are required to be wearing a face covering as they enter/exit the facility, while using the locker-room/washrooms and whenever unable to be socially distanced from others. Patrons do not have to wear a mask when they are in the water or when they are in their socially distanced group area on deck. This 2021 Season temperature checks will not be required, but by entering the facility, each patrons is self-certifying they are COVID Symptom Free. Information will be posted at the gate.
12. How do I get into the pool on the day I have registered?
Everyone will use the Main North Entrance for the 2021 Season.
13. Will the deck furniture be available for use?
Yes. The Park District will provide a limited amount of deck chairs this summer, which will be socially distanced from one another and sanitized in between each session. Patrons may choose to bring a portable chair with them from home as well.
14. Will I be able to bring in my own food and drink?
Yes. We are allowing patrons to bring in their own food and drink this year. No large coolers and alcohol is prohibited in the Itasca Waterpark. You will be required to eat in your group’s designated deck area and away from the water. The park district will have trash cans available on deck for you to dispose of your trash. You are expected to leave your deck area as you found it.
15. Will lifejackets be available for my child who does not swim very well?
Yes. Anyone who wishes to have a lifejacket for their child can borrow one from the office – it will be sanitized in between uses. As a reminder, all children under the age of 9 have to be accompanied by someone 14 years or older wherever they go in the facility and must be in arms reach of that child at all times.
16. Will there be a place to change and use the bathroom?
Yes. The main bathhouse will be available for showering, changing and using the bathroom. Locker storage will not be available. All belongings will have to stay in your group area on deck. While using the bathhouse, patrons are expected to wear a face covering and keep social distance at all times. To cut down on the amount of patrons using indoor spaces at the same time, we recommend that patrons come to the facility showered and already in their bathing suits. If at all possible, it is also recommended that patrons change and shower at home at the conclusion of your swim time. Itasca Waterpark staff will be sanitizing the facility at least every two hours with a focus on high touch point areas such as door handles, shower buttons etc.
17. How do I leave the facility at the end of my swim session?
All patrons will be escorted through the same way they entered the facility. We do ask that all patrons safely, but quickly exit the facility, so the next session can begin on time. The Itasca Park District reserves the right to amend these rules and polices as needed.
18. Will other Aquatic Programming be available?
At this time, the Itasca Park District is working with the aquatic staff to determine what additional programs can be offered (lessons, birthday parties, and private rentals). These will be open to both residents and non-residents. Please watch for additional details to be released.
The Itasca Park District reserves the right to modify, add, delete and change any of the above, at any time.
If you have questions please contact: Alessandro Moraca at firstname.lastname@example.org.