Itasca Waterpark FAQs

FAQs  

Updated June 17, 2021

Will the entire facility be operational?
June 12th – July 2nd - the Main and Deep Water Well will be the ONLY bodies of water operational.  The large waterslide, drop-slide and diving boards will rotate being opened. The Family Interactive Pool is now open. 

Will I be able to buy a pool pass for the 2021 Season? 
Yes! Pool Passes Will Only Be Sold Friday, June 11th through Sunday, July 11. Past Pool Pass Holders Can Renew Their Pool Pass Online. New Pool Pass Purchases Must Be Done In Person. All season pool pass holders and their dependents must provide proof of residency/dependency with a utility bill and a 2020 or 2021 income tax form or birth certificate.

Do I have to wear a face mask while I am in the facility? Will there be temperature checks?
Yes. Patrons are required to be wearing a face covering as they enter/exit the facility, while using the locker-room/washrooms and whenever unable to be socially distanced from others. Patrons do not have to wear a mask when they are in the water or when they are in their socially distanced group area on deck. This 2021 Season temperature checks will not be required, but by entering the facility, each patrons is self-certifying they are COVID Symptom Free. Information will be posted at the gate.  

How do I get into the pool on the day I have registered? 
Everyone will use the Main North Entrance for the 2021 Season.  

Will the deck furniture be available for use? 
Yes. The Park District will provide a limited amount of deck chairs this summer, which will be socially distanced from one another and sanitized in between each session.  Patrons may choose to bring a portable chair with them from home as well.  

Will I be able to bring in my own food and drink? 
Yes. We are allowing patrons to bring in their own food and drink this year. No large coolers and alcohol is prohibited in the Itasca Waterpark. You will be required to eat in your group’s designated deck area and away from the water. The park district will have trash cans available on deck for you to dispose of your trash. You are expected to leave your deck area as you found it. 

Will lifejackets be available for my child who does not swim very well? 
Yes.  Anyone who wishes to have a lifejacket for their child can borrow one from the office – it will be sanitized in between uses. As a reminder, all children under the age of 9 have to be accompanied by someone 14 years or older wherever they go in the facility and must be in arms reach of that child at all times. 

Will there be a place to change and use the bathroom? 
Yes. The main bathhouse will be available for showering, changing and using the bathroom. Locker storage will not be available. All belongings will have to stay in your group area on deck. While using the bathhouse, patrons are expected to wear a face covering and keep social distance at all times. To cut down on the amount of patrons using indoor spaces at the same time, we recommend that patrons come to the facility showered and already in their bathing suits. If at all possible, it is also recommended that patrons change and shower at home at the conclusion of your swim time. Itasca Waterpark staff will be sanitizing the facility at least every two hours with a focus on high touch point areas such as door handles, shower buttons etc. 

How do I leave the facility at the end of my swim session? 
All patrons will be escorted through the same way they entered the facility.   We do ask that all patrons safely, but quickly exit the facility, so the next session can begin on time. The Itasca Park District reserves the right to amend these rules and polices as needed. 

Will other Aquatic Programming be available?  
At this time, the Itasca Park District is working with the aquatic staff to determine what additional programs can be offered (lessons, birthday parties, and private rentals). These will be open to both residents and non-residents.  Please watch for additional details to be released.  

The Itasca Park District reserves the right to modify, add, delete and change any of the above, at any time.  

If you have questions please contact: Alessandro Moraca at amoraca@itascaparkdistrict.com.